FAQS

Frequently Asked Questions (FAQs)

Find quick answers to common questions about SoleHaven comfort slides, ordering, delivery, and sizing.

  • How quickly do you ship orders?

    Every order is dispatched within 24 hours, 7 days a week (including weekends). Nationwide delivery typically takes 2 to 4 business days.

  • Can I exchange my footwear if the size does not fit?

    Yes. We offer a 7-day hassle-free size replacement policy. Just ensure the slides are unworn, clean, and in their original packaging.

  • Do you offer Cash on Delivery (COD)?

    Yes, we provide secure Cash on Delivery (COD) nationwide, along with online prepaid payment options.

  • How do I choose the correct shoe size?

    Our comfort footwear fits true to standard size. Check our Size Guide on the product page or message our team for quick sizing recommendations.

  • How can I track my shipment?

    As soon as your parcel is handed over to the courier, an SMS and tracking notification with your live courier tracking link will be sent to you.

  • How do I contact customer support?

    You can reach us anytime directly via: